Chatbots are gaining significant relevance due to their enormous potential in various sectors, particularly education. The COVID-19 pandemic led to suspending in-person classes for students and teachers, creating an opportunity for research in …

We focus on the communication tools (CT) as a means of supporting the psychological well-being of an increasing number of isolated older individuals. We conducted an analysis of the psychological effects of current CT usage using the psychosocial …

Künstliche Intelligenz (KI) hat die Beziehung von Banken zu ihren Kunden verändert. Wie sie genutzt werden kann, um das Kundenerlebnis aufs nächste Level zu heben.

The reader is introduced to AI in FinTech, including its history and current state and the role of chatbots in FinTech and how they are used to improve customer service.

This chapter provides a comprehensive overview of the dynamic environment that exists at the intersection of Conversational Artificial Intelligence and Financial Technology. The chapter investigates the history of chatbots, providing an …

Information regarding tax and welfare is now increasingly disseminated online, where web pages and chatbots in many contexts have replaced direct contact with case workers. The shift in interaction forms, from verbal to written communication, may …

The present research focused on the use of artificial intelligence (AI) and natural language processing (NLP) techniques in the field of requirements engineering within software development. The primary challenge is the prevention of …

Cross-border e-commerce enterprises are increasingly using conversational AI (chatbots) for customer service due to the perceived benefits and reduced operational costs of this emerging technology. However, despite the significant improvement in …

The purpose of the paper is to present the experience of using chatbots, GPT chat, in the process of teaching Russian as a foreign language to students of national groups, as well as foreign students. The effectiveness of chatbots with artificial …

The last decade has witnessed the blooming growth of healthcare chatbots in behavior interventions, elderly care, healthcare education, online diagnosis, and elsewhere. To meet the users’ expectations and preferences, there is a need to …

As digital spaces mature over time, the interaction between fashion and luxury brands and their customers will transition from linear and transactional to multidimensional, collaborative and experiential. This chapter focuses on the ways …

Research has demonstrated the promising potential of chatbots in education. Moreover, technological advancements, such as ChatGPT, prompted us to reexamine distinctions between pedagogical roles that humans and chatbots assume. In this context, a …

Chatbots wirken wie eine neue, futuristische Erscheinung. Dabei setzte die U.S. Army bereits im Jahr 2006 einen Sprachroboter mit dem Namen „Sergeant Star“ ein, der Fragen von Bewerbern automatisch beantworten konnte. Die Idee dahinter war …

Recent advancements in digital technology have significantly impacted healthcare, with the rise of chatbots as a promising avenue for healthcare services. These chatbots aim to provide prevention, diagnosis, and treatment services, thereby …

Ein Chatbot (ursprünglich Chatterbot) ist eine intelligente Softwareanwendung, die darauf abzielt, menschliche Konversationen durch Text- oder Sprachinteraktionen, typischerweise online, nachzuahmen. Moderne Chatbots sind Systeme der künstlichen …

Marketing Automation, Chatbots und Predictive Analytics sind die Tools. Cost Per Lead, Lead Quality und Lead Engagement die KPIs. Zusammen dienen sie als Grundlage für die erfolgreiche moderne Leadgenerierung.