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Service Business
Erschienen in: Service Business 3/2020

23.06.2020 | Empirical article

Customers’ psychological ownership toward the third place

verfasst von: Jaehun Joo

Erschienen in: Service Business | Ausgabe 3/2020

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Abstract

Do people feel psychological ownership toward a third place other than homes as the first place and workplaces as the second place? The present study proposes a research model integrating three characteristics of the third place including customer participation, place attachment, and psychological ownership, and tests six hypotheses derived from the research model, which is based on social identity theory and attachment theory. Communication, concentration, and self-expressiveness as characteristics of the third place have a positive influence on customer participation. Customer participation has a direct positive influence on psychological ownership as well as indirectly through place attachment.
Vorheriger Artikel Text mining for the evaluation of public services: the case of a public bike-sharing system
Nächster Artikel The effects of culture shock on foreign employees in the service industry

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Metadaten
Titel
Customers’ psychological ownership toward the third place
verfasst von
Jaehun Joo
Publikationsdatum
23.06.2020
Verlag
Springer Berlin Heidelberg
Erschienen in
Service Business / Ausgabe 3/2020
Print ISSN: 1862-8516
Elektronische ISSN: 1862-8508
DOI
https://doi.org/10.1007/s11628-020-00418-5

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