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Erschienen in:
2016 | OriginalPaper | Buchkapitel
Profit
verfasst von : Patrick Tarvin
Erschienen in: Leadership & Management of Machining
Verlag: Carl Hanser Verlag GmbH & Co. KG
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Some may argue but I would submit that profit is the second most important result of the organization. If you lose your customers, there will be no chance of a profit, hence maintaining your primary customers must have precedence over profit for any individual decision or short period of time. A low profit, or even a loss for a short period, may be reversed, if you maintain your customer base. So why is profit sitting atop our pyramid and not customer satisfaction? The answer is that many times there are companies with satisfied customers, but no profit or not enough profit to maintain the organization during the course of normal economic cycles.