Proposal of KPIs to Improve Efficiency of the Warehouse of a Mexican SME

This chapter presents a comprehensive set of Key Performance Indicators (KPIs) to enhance warehouse management by evaluating productivity and perfect delivery metrics. These KPIs gauge the efficient use of resources by the logistics function to drive market reach, cost optimization, and profit margins. The proposed KPIs cover various aspects, including boxes moved per person, orders shipped, orders received, units stored per square meter, and pallet-based storage capacity. These indicators provide a holistic view of warehouse efficiency, enabling organizations to identify areas for improvement. Furthermore, the chapter explores perfect delivery metrics that quantify the effectiveness of logistics processes ensuring high-quality deliveries to end customers, a fundamental benchmark for evaluating organizational competitiveness. The study focuses on a Mexican Small and Medium-sized Enterprise (SME) with over a decade of experience designing and constructing equipment and tools in various sectors. It employs a comprehensive warehouse diagnostic checklist, evaluating qualitative aspects of reception, picking, checking, and packing. The results are quantified to identify areas requiring attention.