Quality in the Testing Laboratory

In the late 1980s and early 1990s there was a major quality initiative within the American industry to educate and instill the concept of high quality and continuous improvement. This was triggered by the tremendous threat the industry in the United States was feeling from foreign entities. It led to such programs as the Malcolm Baldridge Award, ISO certification, and Six Sigma, to name a few. Many employees, including this author, were carted off to classrooms to learn and become indoctrinated to the new quality initiatives of their respective companies.