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Erschienen in:
2024 | OriginalPaper | Buchkapitel
25. A Proposed Process Redesign Using Lean Thinking Principles in Legal Services
verfasst von : Mirabela Metzler, Caius Tudor Luminosu
Erschienen in: Management, Innovation and Entrepreneurship in Challenging Global Times
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Abstract
This study aims to apply Lean Thinking to a small-size law firm in Romania, from analyzing to designing the improved process, to reduce redundancy and eliminate wasteful activities that do not bring value to the customer, and, in the end, to improve the overall quality of the legal service. The article is focused on a process-based approach to change in organizations, specifically on how legal service is delivered. Although waste in processes is at the core of Lean, it is not easily identified and highlighted within service providers. At this point, autoethnographic research was employed, using subjective professional experience, observation, and interviews to collect the necessary information on the existing process. In the research results, the main types of waste are identified and a new process is designed with a Lean approach, as well as a new workflow. To compare the current and proposed process, the roadmap for court case files is selected as the main quality measurement.