Skip to main content

2024 | OriginalPaper | Buchkapitel

Business and Optimization Applications Using AI Chatbots

verfasst von : Hazal Ezgi Özbek, Mert Demircioğlu

Erschienen in: Technology and Business Model Innovation: Challenges and Opportunities

Verlag: Springer Nature Switzerland

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

These systems, sometimes known as smart robots, are intended to accomplish jobs with a high level of intelligence. Applying this intelligence can proficiently gather, analyze and, assess complex business data that comes from multiple sources, including financial reports, sales data, and consumer feedback. The utilization of natural language processing capabilities in AI systems, such as, ChatGPT, enables the rapid acquisition of critical information. The usage areas of AI-based Chat bots have started to increase also in business. The aim of this study is to examine three different business application in AI-based chatbots. First case study shows how can we utilized the feature of text summarization, and the second and third are dependent on mathematical techniques which are optimization and project management.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
1.
Zurück zum Zitat Bansal, H., Khan, R.: A review paper on human computer interaction. Int. J. Adv. Res. Comput. Sci. Softw. Eng. 8(4), 53–56 (2018)CrossRef Bansal, H., Khan, R.: A review paper on human computer interaction. Int. J. Adv. Res. Comput. Sci. Softw. Eng. 8(4), 53–56 (2018)CrossRef
2.
Zurück zum Zitat Shawar, B.A., Atwell, E.: Chatbots: are they really useful? J. Lang. Technol. Comput. Linguist. 22(1), 29–49 (2007)CrossRef Shawar, B.A., Atwell, E.: Chatbots: are they really useful? J. Lang. Technol. Comput. Linguist. 22(1), 29–49 (2007)CrossRef
4.
Zurück zum Zitat Siswanto, J., Suakanto, S., Andriani, M., Hardiyanti, M., Kusumasari, T.F.: Interview bot development with natural language processing and machine learning. Int. J. Technol. 13(2), 274–285 (2022)CrossRef Siswanto, J., Suakanto, S., Andriani, M., Hardiyanti, M., Kusumasari, T.F.: Interview bot development with natural language processing and machine learning. Int. J. Technol. 13(2), 274–285 (2022)CrossRef
5.
Zurück zum Zitat Berawi, M.A.: Managing artificial intelligence technology for added value. Int. J. Technol. 11(1), 1–4 (2020)CrossRef Berawi, M.A.: Managing artificial intelligence technology for added value. Int. J. Technol. 11(1), 1–4 (2020)CrossRef
6.
Zurück zum Zitat Brandtzaeg, P.B., Følstad, A.: Why people use chatbots. In: The 4th International Conference on Internet Science. LNCS, vol. 10673, pp. 377–392. Springer, Thessaloniki (2017)CrossRef Brandtzaeg, P.B., Følstad, A.: Why people use chatbots. In: The 4th International Conference on Internet Science. LNCS, vol. 10673, pp. 377–392. Springer, Thessaloniki (2017)CrossRef
7.
Zurück zum Zitat Hamet, P., Tremblay, J.: Artificial intelligence in medicine. Metabolism 69(3), 36–40 (2017)CrossRef Hamet, P., Tremblay, J.: Artificial intelligence in medicine. Metabolism 69(3), 36–40 (2017)CrossRef
8.
Zurück zum Zitat Zemčík, M.T.: A brief history of chatbots. DEStech Trans. Comput. Sci. Eng. 10, 14–18 (2019) Zemčík, M.T.: A brief history of chatbots. DEStech Trans. Comput. Sci. Eng. 10, 14–18 (2019)
9.
Zurück zum Zitat Shum, H.Y., He, X.D., Li, D.: From Eliza to XiaoIce: challenges and opportunities with social chatbots. Front. Inf. Technol. Electron. Eng. 19, 10–26 (2018)CrossRef Shum, H.Y., He, X.D., Li, D.: From Eliza to XiaoIce: challenges and opportunities with social chatbots. Front. Inf. Technol. Electron. Eng. 19, 10–26 (2018)CrossRef
10.
Zurück zum Zitat Haenlein, M., Kaplan, A.: A brief history of artificial intelligence: on the past, present, and future of artificial intelligence. Calif. Manage. Rev. 61(4), 5–14 (2019)CrossRef Haenlein, M., Kaplan, A.: A brief history of artificial intelligence: on the past, present, and future of artificial intelligence. Calif. Manage. Rev. 61(4), 5–14 (2019)CrossRef
11.
Zurück zum Zitat Rajaraman, V.: From ELIZA to ChatGPT: history of human-computer conversation. Resonance 28(6), 889–905 (2023)CrossRef Rajaraman, V.: From ELIZA to ChatGPT: history of human-computer conversation. Resonance 28(6), 889–905 (2023)CrossRef
12.
Zurück zum Zitat AbuShawar, B., Atwell, E.: ALICE chatbot: trials and outputs. Comput. Sistem. 19(4), 625–632 (2015) AbuShawar, B., Atwell, E.: ALICE chatbot: trials and outputs. Comput. Sistem. 19(4), 625–632 (2015)
13.
Zurück zum Zitat Marietto, M.D.G.B., et al.: Artificial intelligence markup language: a brief tutorial. Int. J. Comput. Sci. Eng. Surv. 04(03) (2013) Marietto, M.D.G.B., et al.: Artificial intelligence markup language: a brief tutorial. Int. J. Comput. Sci. Eng. Surv. 04(03) (2013)
14.
Zurück zum Zitat Shawar, B.A., Atwell, E.: A Comparison Between Alice and Elizabeth Chatbot Systems. University of Leeds, School of Computing research report 2002. University of Leeds, United Kingdom (2002) Shawar, B.A., Atwell, E.: A Comparison Between Alice and Elizabeth Chatbot Systems. University of Leeds, School of Computing research report 2002. University of Leeds, United Kingdom (2002)
15.
Zurück zum Zitat Molnár, G., Szüts, Z.: The role of chatbots in formal education. In: IEEE 16th International Symposium on Intelligent Systems and Informatics, pp. 000197–00020. IEEE, Subotica (2018) Molnár, G., Szüts, Z.: The role of chatbots in formal education. In: IEEE 16th International Symposium on Intelligent Systems and Informatics, pp. 000197–00020. IEEE, Subotica (2018)
16.
Zurück zum Zitat Adamopoulou, E., Moussiades, L.: Chatbots: history, technology, and applications. Mach. Learn. Appl. 2, 1–18 (2020) Adamopoulou, E., Moussiades, L.: Chatbots: history, technology, and applications. Mach. Learn. Appl. 2, 1–18 (2020)
17.
Zurück zum Zitat Dale, R.: The return of the chatbots. Nat. Lang. Eng. 22(5), 811–817 (2016)CrossRef Dale, R.: The return of the chatbots. Nat. Lang. Eng. 22(5), 811–817 (2016)CrossRef
18.
Zurück zum Zitat Rapp, A., Curti, L., Boldi, A.: The human side of human-chatbot interaction: a systematic literature review of ten years of research on text-based chatbots. Int. J. Hum Comput Stud. 151, 1–24 (2021)CrossRef Rapp, A., Curti, L., Boldi, A.: The human side of human-chatbot interaction: a systematic literature review of ten years of research on text-based chatbots. Int. J. Hum Comput Stud. 151, 1–24 (2021)CrossRef
19.
Zurück zum Zitat Fostikov, A.: First impressions on using AI powered chatbots, tools and search engines: ChatGPT, Perplexity and other–possibilities and usage problems. In: Humanities Commons, pp. 1–11 (2023) Fostikov, A.: First impressions on using AI powered chatbots, tools and search engines: ChatGPT, Perplexity and other–possibilities and usage problems. In: Humanities Commons, pp. 1–11 (2023)
20.
Zurück zum Zitat Zhang, D.: Should ChatGPT and Bard Share Revenue with Their Data Providers? A New Business Model for the AI Era. arXiv preprint arXiv:2305.02555. 1–22 (2023) Zhang, D.: Should ChatGPT and Bard Share Revenue with Their Data Providers? A New Business Model for the AI Era. arXiv preprint arXiv:​2305.​02555. 1–22 (2023)
21.
Zurück zum Zitat Zhu, J.J., Jiang, J., Yang, M., Ren, Z.J.: ChatGPT and environmental research. Environ. Sci. Technol. 57(46), 17667–17670 (2023) Zhu, J.J., Jiang, J., Yang, M., Ren, Z.J.: ChatGPT and environmental research. Environ. Sci. Technol. 57(46), 17667–17670 (2023)
22.
Zurück zum Zitat Chaka, C.: Generative AI chatbots-ChatGPT versus YouChat versus chatsonic: use cases of selected areas of applied English language studies. Int. J. Learn. Teach. Educ. Res. 22(6), 1–19 (2023)CrossRef Chaka, C.: Generative AI chatbots-ChatGPT versus YouChat versus chatsonic: use cases of selected areas of applied English language studies. Int. J. Learn. Teach. Educ. Res. 22(6), 1–19 (2023)CrossRef
23.
Zurück zum Zitat Khan, U.A.: The Unstoppable March of Artificial Intelligence: The Dawn of Large Language Models (2023) Khan, U.A.: The Unstoppable March of Artificial Intelligence: The Dawn of Large Language Models (2023)
24.
Zurück zum Zitat Miklosik, A., Evans, N., Qureshi, A.M.A.: The use of chatbots in digital business transformation: a systematic literature review. IEEE Access 9, 106530–106539 (2021)CrossRef Miklosik, A., Evans, N., Qureshi, A.M.A.: The use of chatbots in digital business transformation: a systematic literature review. IEEE Access 9, 106530–106539 (2021)CrossRef
25.
Zurück zum Zitat Barash, Y., Klang, E., Konen, E., Sorin, V.: ChatGPT-4 assistance in optimizing emergency department radiology referrals and imaging selection. J. Am. College Radiol. 20(10), 998–1003 (2023) Barash, Y., Klang, E., Konen, E., Sorin, V.: ChatGPT-4 assistance in optimizing emergency department radiology referrals and imaging selection. J. Am. College Radiol. 20(10), 998–1003 (2023)
26.
Zurück zum Zitat Huang, Y., et al.: Benchmarking ChatGPT-4 on a radiation oncology in-training exam and Red Journal Gray Zone cases: potentials and challenges for AI-assisted medical education and decision making in radiation oncology. Front. Oncol. 13 (2023) Huang, Y., et al.: Benchmarking ChatGPT-4 on a radiation oncology in-training exam and Red Journal Gray Zone cases: potentials and challenges for AI-assisted medical education and decision making in radiation oncology. Front. Oncol. 13 (2023)
27.
Zurück zum Zitat Lower, K., Seth, I., Lim, B., Seth, N.: ChatGPT-4: transforming medical education and addressing clinical exposure challenges in the post-pandemic era. Ind. J. Orthopaedics 57(9), 1527–1544 (2023) Lower, K., Seth, I., Lim, B., Seth, N.: ChatGPT-4: transforming medical education and addressing clinical exposure challenges in the post-pandemic era. Ind. J. Orthopaedics 57(9), 1527–1544 (2023)
28.
Zurück zum Zitat Deng, X., Yu, Z.: A meta-analysis and systematic review of the effect of chatbot technology use in sustainable education. Sustainability 15(4), 1–19 (2023)CrossRef Deng, X., Yu, Z.: A meta-analysis and systematic review of the effect of chatbot technology use in sustainable education. Sustainability 15(4), 1–19 (2023)CrossRef
29.
Zurück zum Zitat Wu, R., Yu, Z.: Do AI chatbots improve students learning outcomes? Evidence from a meta‐analysis. Br. J. Educ. Technol. 55(1), 10–33 (2023) Wu, R., Yu, Z.: Do AI chatbots improve students learning outcomes? Evidence from a meta‐analysis. Br. J. Educ. Technol. 55(1), 10–33 (2023)
30.
Zurück zum Zitat Fraiwan, M., Khasawneh, N.: A Review of ChatGPT Applications in Education, Marketing, Software Engineering, and Healthcare: Benefits, Drawbacks, and Research Directions. arXiv preprint arXiv:2305.00237 (2023) Fraiwan, M., Khasawneh, N.: A Review of ChatGPT Applications in Education, Marketing, Software Engineering, and Healthcare: Benefits, Drawbacks, and Research Directions. arXiv preprint arXiv:​2305.​00237 (2023)
31.
Zurück zum Zitat Wube, H.D., Esubalew, S.Z., Weldesellasie, F.F., Debelee, T.G.: Text-based chatbot in financial sector: a systematic literature review. Data Sci. Financ. Econ. 2(3), 232–259 (2022)CrossRef Wube, H.D., Esubalew, S.Z., Weldesellasie, F.F., Debelee, T.G.: Text-based chatbot in financial sector: a systematic literature review. Data Sci. Financ. Econ. 2(3), 232–259 (2022)CrossRef
32.
Zurück zum Zitat George, A.S., George, A.H.: A review of ChatGPT AI’s impact on several business sectors. Partner. Univ. Int. Innov. J. 1(1), 9–23 (2023) George, A.S., George, A.H.: A review of ChatGPT AI’s impact on several business sectors. Partner. Univ. Int. Innov. J. 1(1), 9–23 (2023)
33.
Zurück zum Zitat Raj, R., Singh, A., Kumar, V., Verma, P.: Analyzing the potential benefits and use cases of ChatGPT as a tool for improving the efficiency and effectiveness of business operations. BenchCouncil Trans. Benchmarks Stand. Evaluat. 3(3), 1–10 (2023) Raj, R., Singh, A., Kumar, V., Verma, P.: Analyzing the potential benefits and use cases of ChatGPT as a tool for improving the efficiency and effectiveness of business operations. BenchCouncil Trans. Benchmarks Stand. Evaluat. 3(3), 1–10 (2023)
34.
Zurück zum Zitat Nugroho, S., Sitorus, A.T., Habibi, M., Wihardjo, E., Iswahyudi, M.S.: The role of ChatGPT in improving the efficiency of business communication in management science. J. Minfo Polgan 12(1), 1482–1491 (2023)CrossRef Nugroho, S., Sitorus, A.T., Habibi, M., Wihardjo, E., Iswahyudi, M.S.: The role of ChatGPT in improving the efficiency of business communication in management science. J. Minfo Polgan 12(1), 1482–1491 (2023)CrossRef
35.
Zurück zum Zitat Sudirjo, F., Ausat, A.M.A., Rijal, S., Riady, Y., Suherlan, S.: ChatGPT: improving communication efficiency and business management of MSMEs in the digital age. Innov. J. Soc. Sci. Res. 3(2), 643–652 (2023) Sudirjo, F., Ausat, A.M.A., Rijal, S., Riady, Y., Suherlan, S.: ChatGPT: improving communication efficiency and business management of MSMEs in the digital age. Innov. J. Soc. Sci. Res. 3(2), 643–652 (2023)
36.
Zurück zum Zitat Subagja, A.D., Ausat, A.M.A., Sari, A.R., Wanof, M.I., Suherlan, S.: Improving customer service quality in MSMEs through the use of ChatGPT. J. Minfo Polgan 12(2), 380–386 (2023)CrossRef Subagja, A.D., Ausat, A.M.A., Sari, A.R., Wanof, M.I., Suherlan, S.: Improving customer service quality in MSMEs through the use of ChatGPT. J. Minfo Polgan 12(2), 380–386 (2023)CrossRef
37.
Zurück zum Zitat Harahap, M.A.K., Ausat, A.M.A., Rachman, A., Riady, Y., Azzaakiyyah, H.K.: Overview of ChatGPT technology and its potential in improving tourism information services. J. Minfo Polgan 12(2), 424–431 (2023)CrossRef Harahap, M.A.K., Ausat, A.M.A., Rachman, A., Riady, Y., Azzaakiyyah, H.K.: Overview of ChatGPT technology and its potential in improving tourism information services. J. Minfo Polgan 12(2), 424–431 (2023)CrossRef
38.
Zurück zum Zitat Ayinde, L., Wibowo, M.P., Ravuri, B., Emdad, F.B.: ChatGPT as an important tool in organizational management: a review of the literature. Bus. Inf. Rev. 40(3), 137–149 (2023) Ayinde, L., Wibowo, M.P., Ravuri, B., Emdad, F.B.: ChatGPT as an important tool in organizational management: a review of the literature. Bus. Inf. Rev. 40(3), 137–149 (2023)
40.
Zurück zum Zitat Winston, W.L.: Operations Research: Applications and Algorithm, 4th edn. Thomson Learning, USA (2004) Winston, W.L.: Operations Research: Applications and Algorithm, 4th edn. Thomson Learning, USA (2004)
Metadaten
Titel
Business and Optimization Applications Using AI Chatbots
verfasst von
Hazal Ezgi Özbek
Mert Demircioğlu
Copyright-Jahr
2024
DOI
https://doi.org/10.1007/978-3-031-55911-2_5

    Marktübersichten

    Die im Laufe eines Jahres in der „adhäsion“ veröffentlichten Marktübersichten helfen Anwendern verschiedenster Branchen, sich einen gezielten Überblick über Lieferantenangebote zu verschaffen.