Skip to main content
Top

2023 | OriginalPaper | Chapter

8. Digital Marketing and Digital Marketing Mix

Author : S. Umit Kucuk

Published in: Visualizing Marketing

Publisher: Springer International Publishing

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

This chapter defines digital marketing and its new marketing mix elements. The new digital marketing value-creation elements, which are also conceptualized as Digital Marketing Mix elements or 4Cs, are proposed as connectivity, content, community, and commitment. Weakness and strength of such digital marketing mix elements in relations to traditional marketing mix elements are also discussed. This new conceptualization provides solutions for a better-functioning marketing value-creation systems for the benefits of all market actors.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literature
go back to reference Ashley, C., & Tuten, T. (2015). Creative strategies in social media marketing: An exploratory study of branded social content and consumer engagement. Psychology & Marketing, 32(1), 15–27.CrossRef Ashley, C., & Tuten, T. (2015). Creative strategies in social media marketing: An exploratory study of branded social content and consumer engagement. Psychology & Marketing, 32(1), 15–27.CrossRef
go back to reference Bickart, B., & Schindler, M. R. (2001). Internet forums as influential sources of consumer information. Journal of Interactive Marketing, 15(3), 31–40.CrossRef Bickart, B., & Schindler, M. R. (2001). Internet forums as influential sources of consumer information. Journal of Interactive Marketing, 15(3), 31–40.CrossRef
go back to reference Brynjolfsson, E., Hu, Y., & Smith, M. D. (2003). Consumer surplus in the digital economy: Estimating the value of increased product variety at online booksellers. Management Science, 49(11), 1580–1596.CrossRef Brynjolfsson, E., Hu, Y., & Smith, M. D. (2003). Consumer surplus in the digital economy: Estimating the value of increased product variety at online booksellers. Management Science, 49(11), 1580–1596.CrossRef
go back to reference Brynjolfsson, E., & Kahin, B. (2002). Understanding the digital economy: Data, tools, and research. MIT Press. Brynjolfsson, E., & Kahin, B. (2002). Understanding the digital economy: Data, tools, and research. MIT Press.
go back to reference Cheng, M. (2016, August). Sharing economy: A review and agenda for future research. International Journal of Hospitality Management, 57, 60–70. Cheng, M. (2016, August). Sharing economy: A review and agenda for future research. International Journal of Hospitality Management, 57, 60–70.
go back to reference Ciampaglia, G. L., Flammini, A., & Menczer, F. (2015). The production of information in the attention economy. Scientific Reports, 5(1), 1–6.CrossRef Ciampaglia, G. L., Flammini, A., & Menczer, F. (2015). The production of information in the attention economy. Scientific Reports, 5(1), 1–6.CrossRef
go back to reference Diekhöner, P. K. (2017). The trust economy: Building strong networks and realising exponential value in the digital age. Marshall Cavendish International Asia Pte Ltd. Diekhöner, P. K. (2017). The trust economy: Building strong networks and realising exponential value in the digital age. Marshall Cavendish International Asia Pte Ltd.
go back to reference Doane, M. J., Farris, P. W., Kucuk, S. U., & Maddux, R. C. (2013). Retail free riding: The case of the wallpaper industry. The Antitrust Bulletin, 58(1), 129–158.CrossRef Doane, M. J., Farris, P. W., Kucuk, S. U., & Maddux, R. C. (2013). Retail free riding: The case of the wallpaper industry. The Antitrust Bulletin, 58(1), 129–158.CrossRef
go back to reference Doyle, R. J., & Bottomley, A. P. (2004). Font appropriateness and brand choice. Journal of Business Research, 57(8), 873–880.CrossRef Doyle, R. J., & Bottomley, A. P. (2004). Font appropriateness and brand choice. Journal of Business Research, 57(8), 873–880.CrossRef
go back to reference Eckhardt, G. M., Houston, M. B., Jiang, B., Lamberton, C., Rindfleisch, A., & Zervas, G. (2019). Marketing in the sharing economy. Journal of Marketing, 83(5), 5–27.CrossRef Eckhardt, G. M., Houston, M. B., Jiang, B., Lamberton, C., Rindfleisch, A., & Zervas, G. (2019). Marketing in the sharing economy. Journal of Marketing, 83(5), 5–27.CrossRef
go back to reference Fernando, A. G., Sivakumaran, B., & Suganthi, L. (2018). Comparison of perceived acquisition value sought by online second-hand and new goods shoppers. European Journal of Marketing, 52(7/8), 1412–1438.CrossRef Fernando, A. G., Sivakumaran, B., & Suganthi, L. (2018). Comparison of perceived acquisition value sought by online second-hand and new goods shoppers. European Journal of Marketing, 52(7/8), 1412–1438.CrossRef
go back to reference Fullerton, G. (2003). When does commitment lead to loyalty? Journal of Service Research, 5(4), 333–344.CrossRef Fullerton, G. (2003). When does commitment lead to loyalty? Journal of Service Research, 5(4), 333–344.CrossRef
go back to reference Garbarino, E., & Johnson, M. S. (1999). The different roles of satisfaction, trust, and commitment in customer relationships. Journal of Marketing, 63(2), 70–87.CrossRef Garbarino, E., & Johnson, M. S. (1999). The different roles of satisfaction, trust, and commitment in customer relationships. Journal of Marketing, 63(2), 70–87.CrossRef
go back to reference Ginter, P. M., & Starling, J. M. (1978). Reverse distribution channels for recycling. California Management Review, 20(3), 72–82.CrossRef Ginter, P. M., & Starling, J. M. (1978). Reverse distribution channels for recycling. California Management Review, 20(3), 72–82.CrossRef
go back to reference Gopalakrishnan, S., & Matthews, D. (2018). Collaborative consumption: A business model analysis of second-hand fashion. Journal of Fashion Marketing and Management, 22(3), 354–368.CrossRef Gopalakrishnan, S., & Matthews, D. (2018). Collaborative consumption: A business model analysis of second-hand fashion. Journal of Fashion Marketing and Management, 22(3), 354–368.CrossRef
go back to reference Gunelius, S. (2011). 30-minute social media marketing: Step by step techniques to spread the words about your business. McGraw-Hill. Gunelius, S. (2011). 30-minute social media marketing: Step by step techniques to spread the words about your business. McGraw-Hill.
go back to reference Hamari, J., Sjöklint, M., & Ukkonen, A. (2016). The sharing economy: Why people participate in collaborative consumption. Journal of the Association for Information Science and Technology, 67(9), 2047–2059.CrossRef Hamari, J., Sjöklint, M., & Ukkonen, A. (2016). The sharing economy: Why people participate in collaborative consumption. Journal of the Association for Information Science and Technology, 67(9), 2047–2059.CrossRef
go back to reference Hughes, C., Swaminathan, V., & Brooks, G. (2019). Driving brand engagement through online social influencers: An empirical investigation of sponsored blogging campaigns. Journal of Marketing, 83(5), 78–96.CrossRef Hughes, C., Swaminathan, V., & Brooks, G. (2019). Driving brand engagement through online social influencers: An empirical investigation of sponsored blogging campaigns. Journal of Marketing, 83(5), 78–96.CrossRef
go back to reference Johnson, J. T., & Kaye, K. B. (2004). Wag the blog: How Reliance on traditional media and the Internet influence credibility perceptions of weblogs among blog users. Journalism & Mass Communication Quarterly, 81(3), 622–642.CrossRef Johnson, J. T., & Kaye, K. B. (2004). Wag the blog: How Reliance on traditional media and the Internet influence credibility perceptions of weblogs among blog users. Journalism & Mass Communication Quarterly, 81(3), 622–642.CrossRef
go back to reference Kannan, P. K., & Hongshuang “Alice” Li. (2017). Digital marketing: A framework, review and research agenda. International Journal of Research in Marketing, 34(1), 22–45. Kannan, P. K., & Hongshuang “Alice” Li. (2017). Digital marketing: A framework, review and research agenda. International Journal of Research in Marketing, 34(1), 22–45.
go back to reference Kaplan, M. A., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of social media. Business Horizons, 53, 59–68.CrossRef Kaplan, M. A., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of social media. Business Horizons, 53, 59–68.CrossRef
go back to reference Kucuk, S. U. (2008). Negative double jeopardy: The role of anti-brand sites on the Internet. Journal of Brand Management, 15(3), 209–222.CrossRef Kucuk, S. U. (2008). Negative double jeopardy: The role of anti-brand sites on the Internet. Journal of Brand Management, 15(3), 209–222.CrossRef
go back to reference Kucuk, S. U. (2009b). Consumer empowerment model: From unspeakable to undeniable. Direct Marketing: An International Journal, 3(4), 327–347.CrossRef Kucuk, S. U. (2009b). Consumer empowerment model: From unspeakable to undeniable. Direct Marketing: An International Journal, 3(4), 327–347.CrossRef
go back to reference Kucuk, S. U. (2010). Negative double jeopardy revisited: A longitudinal analysis. Journal of Brand Management, 18(2), 150–158.CrossRef Kucuk, S. U. (2010). Negative double jeopardy revisited: A longitudinal analysis. Journal of Brand Management, 18(2), 150–158.CrossRef
go back to reference Kucuk, S. U. (2011). Towards integrated e-marketing value creation process. Journal of Direct, Data and Digital Marketing Practice, 12(4), 345–363.CrossRef Kucuk, S. U. (2011). Towards integrated e-marketing value creation process. Journal of Direct, Data and Digital Marketing Practice, 12(4), 345–363.CrossRef
go back to reference Kucuk, S. U. (2016). Consumerism in the digital age. Journal of Consumer Affairs, 50(3), 515–538.CrossRef Kucuk, S. U. (2016). Consumerism in the digital age. Journal of Consumer Affairs, 50(3), 515–538.CrossRef
go back to reference Kucuk, S. U. (2019). Consumer brand hate: Steam rolling whatever I see. Psychology & Marketing, 36(5), 431–443.CrossRef Kucuk, S. U. (2019). Consumer brand hate: Steam rolling whatever I see. Psychology & Marketing, 36(5), 431–443.CrossRef
go back to reference Kucuk, S. U. (2020). Consumer voice: The democratization of consumption markets in the digital age. Palgrave Macmillan. Kucuk, S. U. (2020). Consumer voice: The democratization of consumption markets in the digital age. Palgrave Macmillan.
go back to reference Kucuk, S. U., & Krishnamurthy, S. (2007). An analysis of consumer power on the Internet. Technovation, 27(1/2), 47–56.CrossRef Kucuk, S. U., & Krishnamurthy, S. (2007). An analysis of consumer power on the Internet. Technovation, 27(1/2), 47–56.CrossRef
go back to reference Kucuk, S. U., & Maddux, R. (2010). The role of the Internet on free-riding: An exploratory study of the wallpaper industry. Journal of Retailing and Consumer Services, 17(4), 313–320.CrossRef Kucuk, S. U., & Maddux, R. (2010). The role of the Internet on free-riding: An exploratory study of the wallpaper industry. Journal of Retailing and Consumer Services, 17(4), 313–320.CrossRef
go back to reference Maslow, A. H. (1943). Theory of human motivation. Psychological Review, 50, 370–396.CrossRef Maslow, A. H. (1943). Theory of human motivation. Psychological Review, 50, 370–396.CrossRef
go back to reference Mathieson, R. (2010). The on-demand brand: 10 rules for digital marketing success in an anytime, everywhere world. AMACOM, Division of American Management Association. Mathieson, R. (2010). The on-demand brand: 10 rules for digital marketing success in an anytime, everywhere world. AMACOM, Division of American Management Association.
go back to reference Ng, I. C. L. (2014). Creating new markets in the digital economy: Value and worth. Cambridge University Press. Ng, I. C. L. (2014). Creating new markets in the digital economy: Value and worth. Cambridge University Press.
go back to reference O’Rourke, A. M. (2000). Shaping competition on the Internet: Who owns product and pricing information? Vanderbilt Law Review, 53(6), 1965–2006. O’Rourke, A. M. (2000). Shaping competition on the Internet: Who owns product and pricing information? Vanderbilt Law Review, 53(6), 1965–2006.
go back to reference Sparkes, M. (2021). What is a metaverse. New Scientist, 251(3348), 18. Sparkes, M. (2021). What is a metaverse. New Scientist, 251(3348), 18.
go back to reference Sterne, J. (2010). Social media metrics: How to measure and optimize your marketing investment. Wiley. Sterne, J. (2010). Social media metrics: How to measure and optimize your marketing investment. Wiley.
go back to reference Stewart, W. D., & Pavlou, P. (2002). From consumer response to active consumer: Measuring the effectiveness of interactive media. Journal of the Academy of Marketing Science, 30(4), 379–396.CrossRef Stewart, W. D., & Pavlou, P. (2002). From consumer response to active consumer: Measuring the effectiveness of interactive media. Journal of the Academy of Marketing Science, 30(4), 379–396.CrossRef
go back to reference Tapscott, D. (1996). The digital economy: Promise and peril in the age of networked intelligence. McGraw-Hill. Tapscott, D. (1996). The digital economy: Promise and peril in the age of networked intelligence. McGraw-Hill.
go back to reference Teller, C., Kotzab, H., & Grant, B. D. (2006). The consumer direct services revolution in grocery retailing: An exploratory investigation. Managing Service Quality, 16(1), 78–96.CrossRef Teller, C., Kotzab, H., & Grant, B. D. (2006). The consumer direct services revolution in grocery retailing: An exploratory investigation. Managing Service Quality, 16(1), 78–96.CrossRef
Metadata
Title
Digital Marketing and Digital Marketing Mix
Author
S. Umit Kucuk
Copyright Year
2023
DOI
https://doi.org/10.1007/978-3-031-18215-0_8