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Erschienen in:
An Empirical Research on Factors Affecting the Liquidity of Listed Construction and Materials Firms: Evaluation from Quantile Regression Model Kapitel lesen Erstes Kapitel lesen

2024 | OriginalPaper | Buchkapitel

Evidence from the Hospitality Industry in Vietnam on Emotional Intelligence, Employee Adaptability, and Job Satisfaction

verfasst von : Tran Thi Thuy Anh

Erschienen in: Proceedings of the 4th International Conference on Research in Management and Technovation

Verlag: Springer Nature Singapore

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Abstract

The association among emotional intelligence, employee flexibility, and job satisfaction is examined in this study. in Vietnam's hospitality industry. The research demonstrates that high emotional intelligence positively impacts relationships with colleagues and customers, leading to better customer service and increased job satisfaction. Due to its positive effects on interpersonal interactions and customer service, emotional regulation is crucial for job satisfaction. Partial Least Square-Structural Equation Modeling (Smart PLS 3.2.8) is used to evaluate data from 164 respondents in the Vietnamese hotel business. The study emphasizes the value of emotional intelligence in the hospitality sector and the significance of taking these abilities into account when hiring managers.

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Vorheriges Kapitel The Impact of Audit Quality on Share Prices: Evidence from Listed Real Estate Companies in the Vietnamese Stock Market
Nächstes Kapitel The Impact of Board Characteristics on Earnings Management in Vietnamese Listed Pharmaceutical Companies
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Metadaten
Titel
Evidence from the Hospitality Industry in Vietnam on Emotional Intelligence, Employee Adaptability, and Job Satisfaction
verfasst von
Tran Thi Thuy Anh
Copyright-Jahr
2024
Verlag
Springer Nature Singapore
Buch
Proceedings of the 4th International Conference on Research in Management and Technovation

Print ISBN: 978-981-9984-71-8

Electronic ISBN: 978-981-9984-72-5

Copyright-Jahr: 2024

DOI
https://doi.org/10.1007/978-981-99-8472-5_11

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