7. Cloud Service Management

Organizations across the world are now moving toward a model in which they are using a combination of on-premise and cloud-based services to manage their infrastructure and application components. This has led to evolution of a new paradigm which is called Hybrid IT. In this chapter, we propose a framework which can be used by organizations for managing their Hybrid IT infrastructure components. Some of the key characteristics which need to be kept in mind while designing such frameworks are also discussed in this chapter. In the second half of the chapter, we have focused on a set of tools which have evolved as a part of Cloud service management to manage the Hybrid IT infrastructure components. These tools are commonly referred to as Cloud management platforms (CMP). Some of the tools which we have discussed in this chapter are the following: (1)Enterprise Application store, (2) Self-service catalog, (3) Unified Cloud management console, (4) Cloud governance, (5) Metering and billing. Finally, we concluded this chapter by discussing some leading vendors in the CMP space.