Virtual Teams: An Intelligent Tool on the Path to Digitalization—A Case Study

In a world characterized by deep changes, where concepts such as globalization, internationalization, digitalization, and diversity are gaining more and more strength, contributing to the promotion of high levels of competitiveness, organizations find themselves in need of introducing significant changes in their ways of functioning. Often geographically dispersed, these organizations nevertheless need to ensure their connection. At this level, operating through digital means and information and communication technologies, virtual teams assume themselves as working groups that can be adopted by organizations. Effectively, with the increasing levels of digitalization that have been observed in the different sectors of activity, the option to use virtual teams has become an increasingly common reality within organizations that promote distance work. The path towards the effectiveness of digitalization has, in this way, contributed to these teams being created more efficiently, overcoming temporal and spatial barriers, and making it possible to collaborate and share information and ideas in real time. However, the effectiveness of these teams and, consequently, of these new ways of working, imply adequate management of the organization's time and resources, as well as the creation of a collaborative and inclusive culture. Based on this reality and these challenges, this chapter, through a case study, seeks to analyze the management practices adopted (in particular, in terms of human resources management), which facilitate the implementation of work in virtual teams, as well as a brief analysis of the literature supporting this issue.