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2023 | Buch

Social Media for Leaders  

Your team can steer the boat but you need chart the course

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Über dieses Buch

This book provides you with a concise and accurate overview of the key business challenges, opportunities and risks related to social media. Regardless of the type and size of company or department you manage, whether you offer industrial goods, consumer goods or services - social media is a factor you should monitor and manage. Stefanie Babka helps you ask yourself and your employees the right questions, find answers and thus face the internal challenges. Because social media is a management task.

For example, the following questions are highlighted: Are you aware of the risks of uncoordinated and improper use of social media by your employees in their private or professional lives? Have you taken everything into account in terms of data protection law, or do you already have one foot in jail as a manager? Are you spending too much money on social media campaigns? Do you have the right social media strategy? Is it aligned with your company's goals? Are you in control or does social media anarchy reign in your company? What opportunities and risks do internal social media applications bring for collaboration in teams or organizational units? How can social media be used as a strategic management tool? Social media concerns every company. Whether you like it or not.

For the 2nd edition, all contents have been revised and the chapter "As a manager on the social web" has been expanded to include, among other things, the topic of virtual management and leading virtual teams.

Inhaltsverzeichnis

Frontmatter
1. What Is Social Media?
Abstract
This chapter describes social media in a simple and understandable way and avoids complicated technical terminology as far as possible. It shows which mechanisms make up the phenomenon of social media, who uses social media and what challenges the new attitude of society brings with it.
Stefanie Babka
2. The Ten Most Common Social Media Mistakes in Companies
Abstract
This chapter describes the ten most common social media mistakes in companies. At the same time, it shows the typical issues in the business environment.
Stefanie Babka
3. Social Media Organization
Abstract
This chapter describes different approaches to organizing social media in the company. It provides answers to the most important organizational questions. Where should the area be located? What responsibilities and approval processes should be set up? Which regulations are necessary? How can we work together across departments?
Stefanie Babka
4. Social Media Strategy
Abstract
This chapter describes different approaches to finding a social media strategy. It helps you to ask yourself and your employees the decisive questions in order to define a suitable strategy and to derive appropriate measures.
Stefanie Babka
5. Social Media Guidelines
Abstract
This chapter looks at the different forms of social media guidelines in the company. It describes why it makes sense to create different types of guidelines for the corporate and private use of social media in the company and why every company should have a social media guideline.
Stefanie Babka
6. Social Media in Public Relations
Abstract
The chapter Social Media in Public Relations shows how the work of the PR department has changed due to social media. Some control elements are presented that enable PR managers to remain in charge despite the fact that communication is less controllable. Five strategic steps are described with which the PR department can adapt to the new challenge.
Stefanie Babka
7. Social Media and Investor Relations
Abstract
The chapter Social Media and Investor Relations shows how addressing investors has changed through social media. In addition to examples of social media activities, the chapter also discusses cashtags and stocktwits.
Stefanie Babka
8. Social Media and Corporate Affairs
Abstract
The chapter Social Media and Corporate Affairs deals with the special connections between social media and corporate or public affairs. For example, the interaction with non-governmental organizations and the influence of social media in politics are discussed and the mechanism of microtargeting is explained.
Stefanie Babka
9. Social Media in the Marketing Department
Abstract
This chapter provides an overview of the changes in marketing work brought about by social media and gives valuable advice on strategic orientation within the marketing department. You will also find approaches for measuring the success of social media campaigns and for using social media monitoring to evaluate classic campaigns in this chapter.
Stefanie Babka
10. Social Media and Customers
Abstract
This chapter describes the new emancipation of customers, which was largely driven by social media or made possible in the first place. Different forms of strategic integration of service into existing social media activities are discussed and the special features of social service and social CRM are presented.
Stefanie Babka
11. Social Media in IT
Abstract
This chapter provides insight into the key challenges that social media poses for IT departments. Typical requests from the business are listed. In addition, possible approaches to create synergies and to adapt organizationally to these requirements are explained.
Stefanie Babka
12. Social Media in Human Resources
Abstract
This chapter describes the impact of social media on the work in the HR department. In essence, a company is a social network. Due to the mixing of professional and private in social media applications, there are plenty of pitfalls to consider. In addition to aspects of employment law, opportunities for recruitment, personnel development, personnel service and employer branding are also highlighted.
Stefanie Babka
13. Social Media in Works Councils and Trade Unions
Abstract
The chapter on social media in works councils and trade unions highlights the highly explosive issues for employee representatives in connection with social media. In addition to the mixing of work and private life, it also deals with working time regulations and the right to one’s own image. Furthermore, the possible uses of social media on the part of the works council are explained.
Stefanie Babka
14. Social Media in Purchasing
Abstract
This chapter describes the challenges and opportunities that social media presents for purchasing. In addition to the purchase of social media services and software, it also deals with the use of social media for maintaining contacts and selecting suppliers as well as the communicative impact of purchasing decisions. Decision criteria for the selection of social media service providers and software are also listed.
Stefanie Babka
15. Social Media in the Legal Department
Abstract
This chapter describes why it is so difficult to give legal advice on social media. It gives an overview of the things to consider and the organisational steps that can make the work in the legal department more efficient with regard to social media. In this chapter, you will get a rough overview of the influencing factors of the legal situation in relation to social media. In addition, some strategic approaches are presented that can help you meet the challenges and organise yourself internally in this regard.
Stefanie Babka
16. The Influence of Social Media on Sales
Abstract
This chapter shows the different dimensions of social media communication in sales. Social media can positively contribute to the communication between internal and external sales and also serve for acquisition or strengthen the contact to customers, but it can also bring some challenges for the sales department.
Stefanie Babka
17. Social Media and Corporate Security
Abstract
This chapter deals with the opportunities and risks in relation to security in companies under the influence of social media. In addition to the frequently mentioned field of information security, there are also relevant points of contact in the areas of property protection and personal security, as well as in the security planning of events.
Stefanie Babka
18. Social Media in Research and Development
Abstract
This chapter describes the opportunities and risks of social media in research and development. Different areas of application within the company are shown and some examples of work with external partners are given. The use of co-creation for campaign purposes is also explained.
Stefanie Babka
19. Social Media in Procurement, Production and Logistics
Abstract
This chapter describes the relevance of social media for procurement, logistics and production and gives a brief overview of possible areas of application.
Stefanie Babka
20. Being a Manager on Social Media – An Overview
Abstract
This chapter gives an overview of the possibilities of social media use that you have as a manager and what to consider. It helps managers to ask themselves the right questions.
Stefanie Babka
21. Practice: Virtual Management – Social Media as a Management Tool
Abstract
The practice chapter Virtual Management – Social Media as a Leadership Tool goes into detail about the possibilities of using social media tools as a leadership tool. Social media mechanisms are discussed in the context of selected leadership models. Here, the focus is not only on external social media channels, but also on the possibilities of internal digital collaboration.
Stefanie Babka
22. Practice: Becoming Active in Social Media in Six Steps
Abstract
This chapter provides a practical step-by-step guide to creating your own social media profile as a leader, finding the right topics and networks, and then taking action yourself.
Stefanie Babka
Backmatter
Metadaten
Titel
Social Media for Leaders  
verfasst von
Stefanie Babka
Copyright-Jahr
2023
Electronic ISBN
978-3-658-42351-3
Print ISBN
978-3-658-42350-6
DOI
https://doi.org/10.1007/978-3-658-42351-3